Contact Us

Hours and Order Changes

To route the request correctly, Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. For a clear service request, Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.

Customer-Care Desk

To help us respond efficiently, Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.

Merchant and Customer Care Information

As part of our support standard, Store name: getrael

To keep communications accurate, Contact email: Support@getraity.shop

For customer reference, Phone: (401) 988-3682

Under the applicable store policy, Physical and return address: 30 Wilbur Ave, Warwick, RI 02889, US

To support a timely response, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).