FAQ

For a concise answer, the answers below provide a quick guide; the linked full policies supply the governing detail.

May I stop an order before dispatch?

For immediate reference, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

What return option is available after arrival?

As a general rule, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

Which currency and cards are supported?

To clarify the customer-care standard, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

Is delivery available outside the U.S.?

Under the applicable policy, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

What is the expected delivery schedule?

In practical terms, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

What does this catalog focus on?

For customer reference, the live selection covers period-care products, intimate-care products, bladder-care products, acne-care products, facial skincare, and wellness supplements; the product listing controls item-specific use, care, and safety details.

How can I follow the parcel?

When more detail is useful, a tracking number is sent after each order is dispatched.

Is the return label my expense?

For a clearer overview, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

How are taxes handled?

Within the store policy framework, Taxes are collected as required by applicable law.

How quickly is an approved credit posted?

In this summary, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

Are any discretionary returns excluded?

For policy guidance, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

Merchant and Customer Care Information

Under the applicable policy, Store name: getrael

For customer reference, Contact email: Support@getraity.shop

In practical terms, Phone: (401) 988-3682

As a general rule, Physical and return address: 30 Wilbur Ave, Warwick, RI 02889, US

For a clearer overview, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).